Frequently Asked Questions
How do I get paid once my cats are received?
When you submit a request for a box or emailed shipping label you can choose to be paid via PayPal, Check or ACH Direct Deposit. Once we receive your cats we pay via the following timeline:
- PayPal - Same Day
- Check - Mailed Next Day
- ACH - The US banking system requires 1 day lead to submit and then takes 2 - 3 days to process. If the cat is received on a Friday a bank will not accept a submission until the following Monday and will then take 2 - 3 days to process. Federal Holidays falling within the submission period will extend the process by at least 1 day.
How long is my quote good for?
We hold quotes for 7 days.
How do I ship my converter after I receive a quote?
We will ship you a free Converter Reclaim Box and a prepaid return label, we can also email you a prepaid label if you choose to use your own box.
What information do I need to sell my catalytic converter?
We require your Name, Address, Phone number, email address, a picture of a current government ID, desired payment type information. For businesses we use your Business name, EIN number and type of business.
How can I get a quote for my converter?
We offer 2 options on our home page. You can submit codes and pictures to our website app. You can text us codes and pictures to 2084177930.
How many converters do I need to get a box?
Converter Reclaim's goal is to provide the best customer service to anyone looking for a reliable and trustworthy solution for Catalytic Converter Recycling Services. We will buy any number of converters from our customers.
How long does shipping take?
2-7 business days to receive the box we ship to you and 2-7 business days for us to get it back once you've shipped it with your converter(s).